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Transfer and Payments

Troubleshoot

The card payment was declined, however I was still charged.

Transfer Enquiries

What happens if my smartphone switched off during a transaction? Is it an aborted transaction or still proceeding?
How do I withdraw money?
How do I send money?
How do I receive money?
What is an IBAN and BICs and when do I need them?

Still need help?

Our helpful customer service team are here to assist you.

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Lanistar Ltd is a registered EMD agent (FRN: 902996) of Modulr FS Limited and may distribute and redeem e-money and provide payment services. Modulr FS Limited is authorised by the Financial Conduct Authority ("FCA") under the Electronic Money Regulations 2011 (FRN: 900573) for the issuing of electronic money and to provide payment services. Lanistar Limited ("Lanistar") is currently only carrying out pre-launch marketing in preparation for a future launch of Lanistar branded payment cards ("Cards"). Lanistar is finalising arrangements with various partner firms who are authorised and/or regulated (by the FCA and other overseas regulators) and the Cards will only be launched and go-live when those arrangements are in place.

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